Refund & Cancellation Policy

1. What this policy covers

This policy applies to purchases made in Epic Play FM: coin packs and Premium access. These are digital items that are delivered inside the app as soon as the payment is confirmed.

2. How you can pay

• Google Play — the payment is taken and handled by Google Play.
• Razorpay — where the app offers it, for example the one-time Premium pass, the payment is taken by our payment partner Razorpay.

Which options you see depends on your app version and on what is available to you at the time.

3. Purchases made through Google Play

Refunds and cancellations for purchases made through Google Play are processed by Google under Google Play's refund policies. You can request one from your Google Play order history. If you need help, write to us at the address below and include your Google Play order number.

4. Purchases made through Razorpay

To ask for a refund, email us at the address below from the email address linked to your account, and include the Razorpay payment ID or order ID shown on your payment receipt. We review each request. If a refund is approved, it is sent back to the original payment method through Razorpay. How long it takes to appear depends on your bank or card issuer.

5. Charged, but you did not receive your coins or Premium

Delivery normally happens within moments, and it still completes if you close the app after paying. If you were charged and your coins or Premium access are not showing, restart the app and check again after a few minutes. If they still are not there, contact us with the payment details. We will check the payment with the payment provider and either deliver your purchase or refund you.

6. Cancelling Premium

• A Premium subscription bought through Google Play can be cancelled at any time from Google Play → Payments & subscriptions. You keep your access until the end of the period you have already paid for.
• The one-time Premium pass is a single payment. It does not renew automatically, so there is nothing to cancel.

7. How requests are reviewed

We look at each refund request on its own facts, including how and when the purchase was made and whether the coins or Premium access have already been used.

8. Unauthorised transactions and disputes

If you see a charge you did not make, tell us as soon as you can at the address below with the date, the amount and any payment ID. We will look into it and reply to you. You can also raise the charge with your bank, card issuer or Google Play.

9. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

10. Contact

Epic Play Studios OPC Private Limited
Email: support@epicplaystudio.com